Get In Touch

VPMatting are based in Poole, Dorset where our expert sales team are ready to help with all enquiries in a fast and friendly manner. We have built up strong relationships with our customers and love that our website supplies so many companies, hospitals and schools with vital products. To contact us simply fill in the quick form below or contact us via email, instant chat, phone or fax.

Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.

Quick Contact Form

Phone

0808 1750 216

Fax

0800 1777 053

Email address

sales@vpmatting.co.uk

(for enquiries related to products, ordering & delivery)

Accounts Phone

01202 493752

Accounts Email

finance@vpmatting.co.uk

(for enquiries relating to payments, invoices & remittance advice)

Address

Value Products Ltd, 1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, Poole, BH17 0LA

Frequently Asked Questions

How Can I Track My Order?

Most products listed on our website are manufactured to order and will be subject to a lead time. Once your order has been processed you will receive an order acknowledgement which will advise you of the lead time for your order. If your order is being dispatched on a pallet you will be contacted prior to delivery to ensure that you are available to accept the order. All other order will be dispatched using the courier DX, you will not be called to advise of the delivery. However, if you have provided a mobile phone number at the point of ordering, you will receive a text message with a delivery update.

Should you require additional tracking information please contact our customer service team via email or telephone and we should be able to provide you with an estimated date of arrival.
Can I Get A Refund

Please contact our customer service team over the telephone or via email to discuss the possibility of a refund. You will then be asked the reason for your request; the agent will then provide you with further guidance on how we will proceed with your case.
How Do I Get Into My Web Account?

You will only be able to gain access to your online account if you have processed orders online previously. To log in to your account, please click here. Enter the email address and password in the "Email" and "Password" section, these will be found in your Account Creation email.